Warranty scope confirmation
Warranty terms should define period, running hour limit, excluded consumables, required maintenance records and how claims will be reviewed.
- Warranty period
- Hour limit
- Excluded parts
- Maintenance log
- Claim contact
Fault evidence
When a fault occurs, buyers should record controller alarms, engine model, running hours, photos, videos and service history before replacing parts.
- Alarm screen
- Nameplate
- Running hours
- Fault video
- Recent service record
Parts and remote support
Remote projects should agree in advance how spare parts will be identified, shipped and installed. Critical sites should keep a preventive spare kit locally.
- Part number
- Shipping method
- Local technician
- Remote diagnosis
- Spare kit plan